Return & Refund Policy

1. Overview

Thank you for subscribing to HotChat.AI! We strive to provide a fun and engaging experience with our role-playing AI chat services. This Return & Refund Policy outlines the conditions under which we offer refunds for our subscription plans.

2. Subscription Plans

We offer the following subscription plans:

• Monthly Subscription
• Quarterly Subscription
• Annual Subscription

3. Refund Eligibility

We offer refunds under the following conditions:

• Technical Issues: If you encounter technical issues that prevent you from using our service, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.
• Service Dissatisfaction: If you are not satisfied with our service, you may request a refund within 7 days of your initial subscription. Please note that refunds for dissatisfaction are limited to the initial subscription period and do not apply to renewals.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the initial 7-day period
• Inability to use the service due to lack of internet connectivity or incompatible devices
• Failure to cancel the subscription before the renewal date

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support Team at support@hotchat.ai with the subject line "Refund Request."
2. Provide your subscription details, including your username and the email associated with your account.
3. Describe the reason for your refund request and any relevant details.

6. Processing Time

Refund requests are typically processed within 5-7 business days. Once your refund is approved, the amount will be credited back to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

7. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact us at:

• Email: support@hotchat.ai

Thank you for choosing HotChat.AI. We appreciate your support and are committed to providing a high-quality role-playing experience.